- Job title: Duty Manager
- Job Type: Full time, Permanent
- Salary: Circa £25,500 (£29,580 if the full pension flex benefit is utilised)
- Department: Mallinson Sports Centre
- Reporting to: Deputy Manager
- Location: Highgate, North London
- Start: As soon as possible
- Closing Date: 10 January 2025 at 5:00 pm
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Mallinson Sports at Highgate School is currently seeking a dynamic and organised individual to join our team as a Duty Manager.
The ideal candidate will possess excellent communication and interpersonal skills, along with a positive and proactive attitude. Responsibilities will include preparing the Lifeguard team rota, and providing day to day operational supervision of the Mallinson Sports Centre and to ensure a safe and enjoyable experience for all users of the Centre.
You will also play a key part in the centre's operational team, acting as a Duty Manager and being responsible for the centre on a shift rota basis.
Attention to detail and the ability to multitask are essential for success in this role. If you thrive in a fast-paced environment, have a strong organisational skill, and enjoy contributing to the smooth operation of a sports facility within an educational setting, we would love to hear from you.
The DepartmentSport has traditionally held a significant place in the life of Highgate School, and the sports facilities are excellent. The School has extensive playing fields covering some 20 acres with squash, tennis and Eton Fives courts. The Mallinson Sports Centre consists of a large sports hall, a cricket hall, a 25m swimming pool (recently refurbished), squash courts and a weights suite together with a social area, ancillary offices and changing accommodation. The Sports Centre services the needs of the extended school family and the local community as well as those of pupils. During term time the Centre is used exclusively by the School between 8am and 6pm and outside these times and at weekends the community use programme is in place.
'The Mallinson is inclusive environment where all staff are made to feel welcome and are given the opportunity to grow and develop throughout their time here'
- Operations Manager
Job Description
MAIN RESPONSIBILITIES Duty Manager:- Assume responsibility for the Centre's operation and SpEx requirements on a shift rota basis, ensuring the efficient and effective operation on the facility.
- Ensure that all concerns of a child safeguarding nature are referred in a timely and appropriate manner in accordance with Highgate Safeguarding Policy.
- Oversee and assist the preparation of all areas for activities and special events as required.
- Undertake reception, rigging and derigging, cleaning and pool supervision as required.
- Undertake coaching, including delivering birthday parties and holiday camps, as and when required.
- Ensure the safe storage of all chemicals and equipment to comply with COSHH regulations.
- Monitor the water quality, air and water temperature, plant, equipment and building services, ensuring compliance with agreed tasks and standards.
- Prepare reports on the Centre's operations, events and incidents where necessary.
- Ensure that the Centre is secure and maintained to the required standards of cleanliness and repair.
- Carry out and supervise cleaning tasks in accordance with the Centre's cleaning schedules.
- Carry out and supervise contract cleaning checks.
- Carry out daily/weekly and monthly building checks, appropriately flagging any relevant findings or necessary corrective action.
- Carry out pool testing and other health and safety checks as directed by Centre management.
- Carry out minor repairs and remedial work to equipment where necessary.
- Assist with deliveries to the centre, storage and stock control.
- Establish and maintain excellent relationships with our customers and potential customers, handling and escalating complaints where appropriate.
- Adhere to the Health and Safety procedures, operating procedures, customer service standards and uniform policy at all times.
- Co-ordinate and directly provide first aid cover for School sports fixtures.
- To develop and maintain knowledge of the Centre's risk assessments.
- Follow the Centre's risk assessments in respect of health and safety at all times.
- Attend staff training and briefings to stay updated and to maintain and retain appropriate job specific qualifications.
These duties and responsibilities are intended as a guide. They are not exhaustive: the Duty Manager will be expected to undertake any reasonable task or responsibility as required by the Deputy ManagerPerson Specification
- Criteria
- How will these be tested or verified?
- Qualifications and Experience
- Essential
- First Aid qualification or ability to obtain it within 3 months of start date.
- Pool Plant Operator qualification or ability to obtain it within 3 months of start date.
- Qualified and experienced
- National Pool Lifeguard or ability to obtain it within 3 months of start date.
Desirable
- Pool Plant Operator qualification or ability to obtain it within 3 months of start date
- Experience
- Essential
- Supervisory experience in the hospitality or service industries.
- Understanding of relevant health and safety legislation.
Desirable
- Experience of working in the education sector
- Evidence of continued profession development
- Knowledge of child protection and safeguarding policies.
- Skills / Abilities
- Essential
- Excellent communication skills, including the ability to appropriately correct behaviour of pool users where necessary.
- Excellent interpersonal skills and the ability to communicate effectively with pupils, parents, staff and the wider School community.
- The ability to remain calm and composed under pressure.
- Problem solving skills and the ability to apply diplomacy and tact when appropriate
- The ability to maintain in strictest confidence any information received concerning School matters.
- Strong swimmer.
- Good standard of physical fitness
- To be flexible in working arrangements/hours to suit the demands of the position.
- Good numerical and written skills.
- Understanding of relevant health and safety legislation.
- Computer Literate in Excel and Word.
- Attitude and Behaviours
- A professional, solutions-focused and proactive 'can-do' approach.
- Demonstrate excellent attention to detail and be well organised and can operate independently under a broad direction.
- Good communicator both internal and client facing
- Maintaining a smart appearance at all times.
BenefitsLocation | Highgate Village, adjacent to Hampstead Heath, with quaint shops and easy connections across London.
Pension | AVIVA workplace pension scheme offered - 26% employer contribution, with the ability to flex up to 16% of this as additional non-pensionable salary, employees contribute a minimum of 5%.
Personal development | Comprehensive induction support for new staff. Focus on continued professional development for all employees.
Leisure facilities | Free access, at stipulated times, to our sports facilities, including a fitness suite and swimming pool (recently refurbished).
Holidays | Generous holiday allowance of 33 days (including bank holidays) for full-time staff. Most holidays will be taken during school holiday periods.
Lunch | A complimentary lunch.
Help with sustainable travel | Access to the Cycle to Work Scheme and a Season Ticket Loan scheme for public transport.
Family-friendly policies | Highgate appreciates that employees sometimes have family commitments so we try to be as supportive as possible, for example with enhanced maternity pay (8 weeks' full pay, then 10 weeks' half pay) and paid dependant leave.
Working at HighgateA culture of community, kindness and belongingHighgate is a caring, open-minded community, where we promote kindness, empathy and friendship. Everyone who works and studies with us deserves to feel they are part of a welcoming environment that enables them to be themselves and to thrive as individuals.
Our community extends beyond the school, through partnerships, charity work and our commitment to equality, inclusion and sustainability. All members of our school community are encouraged to look outwards and play an active role.
In a recent ISI inspection (Sep 2024), it was noted that "The school states its aims are to be an academic school, a reflective community and an exemplar for the healthy life. It seeks to promote 'scholarship for all' and asserts an academic imperative to teach pupils how to be independent learners, and to normalise academic struggle, so pupils see challenge as an enjoyable and valuable aspect of their learning."
Staff wellbeingHighgate is committed to staff wellbeing, which we promote by encouraging a strong work-life balance; trying our best to support flexible working requests; providing a nutritious complimentary lunch in the dining hall; and offering access to sporting facilities including our recently renovated swimming pool.
The Staff Wellbeing Committee, with representatives across the School, meets regularly to drive forward initiatives, and a selection of staff have been trained as Mental-Health First Aiders.
We encourage an open culture throughout our school, with regular staff surveys, action committees and opportunities to feedback. We strive for continual learning and improvement, and staff training and development is paramount. There are opportunities to participate in the wider life of our school, such as taking part in trips or societies and getting involved in partnership projects.
More details about working at Highgate can be found here:
Work with us Aims + Ethos
A fun, collaborative and forward-thinking environment with a real sense of community
- Philippa Studd, Junior School Principal
Charitable work and sustainabilityAs an independent school, we want to use our position as a charity effectively: to make high-quality education accessible to as many children as possible - through our bursary programme at Highgate and through our work with local state schools. We have partnerships with over 60 state schools across 7 London boroughs, and we are the principal educational sponsor for London Academy of Excellence, Tottenham - an academically-selective state sixth form in a community where such opportunities are lacking.
Alongside this, our staff and pupils undertake charitable activities throughout the year. These range from staff giving up their time to neighbourhood schools and charitable organisations, focused fundraising campaigns, to pupils undertaking community work in the local area or further afield.
As a school, we have a central role to play in educating our pupils, staff and parents about the importance of environmental sustainability. We are taking positive action to adapt our operational performance to tackle the negative effects of climate change. We encourage all our staff to reflect upon their personal and professional practices, to support our environmental agenda and to make positive changes wherever possible.
Application procedure- Closing Date: 10th January 2025
- Timing of interviews: Early 2025
Contact: Recruitment Team are happy to answer any questions about this post.
Early Application: Applications will be considered 'as and when' received and we may close the vacancy if we appoint before the closing date.
Apply here
InclusionWe know that more diverse teams are stronger teams, and that the more inclusive we are, the more our staff and pupils will feel a sense of belonging and will thrive. To enable us to make reasonable adjustments, please let us know of any disabilities (including neuro-divergence) when you submit your application.
SafeguardingAs this role will have regular unsupervised contact with children you must, if appointed, comply with Highgate's Safeguarding Policy and Staff Code of Conduct. If in the course of carrying out the duties of the post the post holder becomes aware of any actual or potential risks to the safety and welfare of our pupils, these concerns must be reported immediately in accordance with the Safeguarding Policy. If whilst in the post, Highgate becomes aware of any safeguarding concerns to staff, pupils or the community; these will need to be followed up in line with the safeguarding policy and code of conduct which is underpinned by KCSE and other legislation. These concerns may need to be shared with other agencies. A copy of these policies will accompany all offers of employment. Training will also be provided to all staff to support Safeguarding practice.
Please read before you applyHighgate is committed to the safeguarding and welfare of children and applicants must be willing to undergo child protection screening appropriate to this post, including checks with past employers, the Disclosure and Barring Service and overseas police check if necessary. Candidates from overseas must provide information about their past conduct, for example, by providing documents issued by overseas teaching authorities.
Please note that this role is 'exempt' from the Rehabilitation of Offenders Act 1974 and therefore, you are required to declare any convictions, cautions, reprimands and final warnings that are not 'protected' (i.e. filtered out) as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). Shortlisted candidates will be asked to provide details of all unspent convictions and those that would not be filtered, prior to the date of the interview.
In accordance with the latest guidance from KCSIE, we shall be conducting online searches on any candidates who are shortlisted.